We wish for our students to feel comfortable and safe in their accommodation. There may be times when a student feels unhappy and wishes to raise a concern or make a complaint.
We aim to deal with any complaint fairly, with confidentiality and hope to resolve any complaints as quickly as possible.
If you wish to make a complaint please refer to our policy and follow the the steps shown.
If you are not happy once you have had a response from us and wish to escalate your complaint you can contact the National Code to support you.
Please see their complaints process here.
To view the Find Digs Complaint Procedure please Find Digs Customer Complaint Policy