What should I do if I want to book?
1. From our Properties page, select the accommodation and room type you wish to book.
2. Fill in the details on the page, including your University, Payment Method and Tenancy Length.
3. On the next page, complete the Checkout. You will be asked to pay either for the entire tenancy plus deposit (Yearly selected) or the first week’s rent plus deposit (Quarterly selected).
4. You will be taken through to the tenancy agreement, where you will have the opportunity to sign it and save a copy for yourself. Do this, and then have your guarantor sign the second section if you’ve selected the Quarterly method. If you’ve selected Yearly, leave this second contract blank.
5. Sit back and relax, knowing you’ve bagged the best deal for yourself.
What is the ‘Booking Fee’?
The Booking Fee, which consists of a refundable deposit, shall be paid when receiving the tenancy agreement. Currently the deposit is £250.
The deposit is taken to book the room and is used to safeguard against any damage to the room during the tenancy. All the deposits are registered at ‘My Deposits’. The full deposit is returned to students at the end of their tenancy, provided they have paid their full rent and their room is in good condition.
How do I pay my rent?
On the last page of your tenancy agreement you will find the dates your rent payments are due, as well as bank details at the bottom. Use these to pay rent by bank transfer. Otherwise you can pay by card at the accommodation reception on the day you move in.
Your rent will be due by the first day of your tenancy. If your payment is not received by then, you will not be allowed to enter the room. For international payments, please make the transfer at least 5 working days before the commencement of your tenancy.
If you are paying your rent from your student loan, please send us proof of your loan timetable and we will postpone the payment dates to match your loan.
When is my rent due?
Your rent will be due either in three installments or all together at the start of your tenancy, depending on whether you have signed a contract with a Quarterly or Yearly payment method.
The first installment of rent will be due for all students at some point in the first week of September.
All UAL First Year Students’, who have signed a 42-week Quarterly contract, will have their rent due on the following days:
Furzedown Student Village
02/09/2023 – £2982
09/12/2023 – £2982
16/03/2024 – £2982
02/09/2023 – £2688
09/12/2023 – £2688
16/03/2024 – £2688
(If you are on a 44 or 51 week contract, please contact the Find Digs office in order to find out your rent due dates.)
Do I need a UK-based guarantor?
You will need one if you have selected the Quarterly payment method. If you are paying Yearly, no guarantor is required.
If you cannot find a UK based guarantor, you can register with ‘Housing Hand’.
For further information, please email: email@example.com.
If there is damage to my room will I need to pay for it?
If you move in and find that there is any damage in the room already, notify the on-site staff immediately. They will be able to send someone to fix it.
When you first move in you will be given a Room Condition form. Please note any damages on this form and give it back to reception within a few days of your arrival, so as to avoid being potentially charged for it at a later date.
If you damage your room in any way during your tenancy you may be billed for the replacement or repair of the damaged items/property.
Is it possible to extend my stay?
Residents who have kept up to date with all rent payments and behaved appropriately during their tenancies are welcome to extend with us should they wish.
They may extend any number of full weeks they want to. Please let us know in good time if you wish to do this, ideally one month before your current tenancy is due to end.
If I cannot afford my rent what should I do?
Inform the on-site team straight away. A solution can be devised on a case-by-case basis. This will usually involve correspondence with your guarantor (should you have one) as well as your university.
How old do I have to be to book a room?
Usually the minimum age for residents is 18. However, if a resident will turn 18 whilst staying with us, they can book as long as their parent or guardian signs a Parental Consent Form and understand that the resident will be housed alongside students who are 18+ years old.
Please note, on-site staff will occasionally check-in on underage residents but they are considered responsible for themselves and their well-being. They can always come speak to a member of staff at reception if they need assistance.
What is the parking situation?
There is extremely limited on-site parking at both accommodation sites. We ask all residents to instead park in the nearby street. They should contact the Wandsworth council if they wish to get a parking permit for the area.
What should I do if I need a taxi?
If you need a taxi to pick you up at the airport, you can let us know and we will book it for you. Please contact: firstname.lastname@example.org.
What should I bring?
- Bedding – Duvet, sheets and pillow
- Bath and Toiletries
- Dishes and Cutlery
- Induction hob compatible pots and pans
- Tea towels
- Adapters (for international students)
What happens if I arrive late, on bank holidays, on Saturdays or on Sundays?
You are welcome to arrive during out of office hours. However, please let us know well in advance the approximate time of your arrival.
What comes with my room?
Each room comes with a single bed with base storage, a wardrobe, a study desk and chair, and a side table.
Certain rooms come with an under-counter fridge. Ask us in advance if your room does. No guarantees can be made on if a fridge can be provided in a room unfortunately. If your room does not have a fridge, there will be a communal one in your kitchen.
Is Internet Provided?
Yes, internet is provided throughout the building and in your room. Glide provides brilliant internet for both Furzedown Student Village and Cedar Hall. Minimum service speeds are 100 Mbps and you can add up to 5 devices on your account.
How does the cleaning service work?
Daily cleaning is provided in the common areas, our cleaners are onsite every day Monday-Saturday from 8am to 5pm. Please note that on departure your room needs to be in the same condition as on the first day of your tenancy; if not, cleaning fees will be deducted from your deposit.
What is included in the kitchen?
- Individual cupboards
- Induction hobs
- Extractor fan
- Cutting board
Is there a curfew?
Yes, you will not be allowed to make any excessive noise from 11pm to 8am from Sunday to Thursday and 1am to 9am from Friday to Saturday.
Is there a shuttle service to get to the tube station?
Yes, you can use our free shuttle bus which departs from Furzedown Student Village and goes to Tooting Broadway. It runs roughly every 20 mins every weekday.
Is the accommodation secured?
Yes, we have CCTV and 24/ 7 staff on site at all of our student residences. A keycard is required to get through the on-site gate, otherwise a bell to reception must be rung. Visitors are required to sign in before they are allowed entry to the accommodation buildings.
Can I invite some friends to stay?
Yes, overnight guests are allowed for a maximum of 3 nights at one time and need to be registered. To book your guests in, please sign the Forms at Reception.
Can I smoke in my room?
No. There is a strict non-smoking and anti-drug policy in our buildings. For anyone caught smoking on site a £50 charge will be deducted from their deposit and for anyone caught using illegal substances, we will contact the local authorities.
Can I have the post delivered to the residence?
Yes, please make sure you add your name and your room number to the address.
Can I move out earlier?
Yes you can, but you will still need to pay the rent until your tenancy ends if a replacement tenant is not found.
Am I allowed to bring pets?
No, all accommodation has a strict no pets or animals policy.
Can I choose where my room is in the building?
If you make a request in enough time and there are rooms available to fulfill your request, then we can place you in a specific part of the building you prefer. All subject to availability at time of booking.
Is it possible to swap my room?
If you have a problem with your room that cannot be resolved and you wish to swap rooms, please get in touch with the Student Experience Manager, who will be able to inform you what other rooms are available for you to swap to.
If two residents are wanting to swap rooms with each other, they should both contact the SEM together, who can then make the arrangements for a swap. If you change rooms during your tenancy, you will need to sign a new contract for the new room you are placed in.
When will I get my deposit back?
Your deposit will be returned 4 weeks after your departure. Please make sure that you fill in a deposit return form prior to your departure, please request one from the on-site staff. Please note that in cases of damage or late payments your deposit might be reduced.
Am I allowed to make repairs myself?
Please do not attempt to make any repairs/alterations to the room yourself. This could lead to making the situation worse or in some cases serious injury.
Instead, please speak to the on-site team, who will be able to send professional individuals to take care of whatever is not working in the room.
Can I view the residence before I make a decision?
You are welcome to, please call our office or send an email to email@example.com and we will arrange the viewing for you. Please note that if the required room type is tenanted, we have to give the tenant at least 24 hours’ notice, before a viewing can take place.