Frequently Asked Questions
BOOKING AND PAYMENT QUESTIONS
*What should I do if I want to book?
The first step is to send an email to firstname.lastname@example.org requesting to book a room at one of our residences.
We then send you your student information form which you need to fill out and send back to us. This is needed to process your application and draft your contract.
Once you have confirmed you wish to book a room, The Accounts Department then sends you a “booking invoice” this is your deposit and contract fee. You need to pay this and send us proof that you have paid this invoice.
Then, once we have received the payment, we send you acknowledgement that payment has been sucessful and your room booked.
8 weeks before your arrival your first rent installment is due. At this stage we also send you your contract and Financial Guarantee form that you will have to send back to us signed.
Congratulations, you are a future Find Digs tenant =)
*What is the deposit and Contract fee:
The deposit has been taken to have the room made unavailable for letting to another student and is used to safeguard against any damage to the room during the tenancy.
The administration and contract fee has been taken to process your application, prepare your contract, prepare and monitor your payments to the Landlord, and to prepare your inventory.
*How my rent is calculated?
Please note unless otherwise stipulated rent in this country works on a 52 week basis. There are 52 weeks in the year, so monthly rent is calculated as such: weekly rent x weeks of the year ÷ 12 (months of the year).
*How do I pay my rent?
If you are a national student:
- 8 weeks before your arrival, please set up a direct debit of one month rent for 9 months. We ask for proof on y our move in date.
If you are an international student:
- You will pay us 3 months rent by bank transfer.
If you fail to pay the rent or any other sums payable under the tenancy agreement for a period exceeding 7 days from the date the rent or the other sum becomes payable, the tenant shall pay interest on the outstanding amount at a rate of 4% pa over the prevailing base rate set by the Bank of England. A notification will also be sent on the day payment is due and then every 7 days after that until the rent instalment has been paid. The tenant must pay £50 + VAT processing fee for each notification sent.
Unless your rent payment(s) is clearly identified, we will not recognise your rent payment(s) and late fees may still apply.
*What is included in the rent?
All utilities (electricity, under- floor heating, water) and Internet are included in your rent.
BEFORE YOUR ARRIVAL
*What should I do if I need a taxi?
If you need a taxi to pick you up at the airport, you can let us know and we will book it for you. For more information: click here.
*What should I bring?
- Beddings (Duvet, sheets and pillow)
- Bath and Toiletries
- Dishes and Cutlery
- Tea towel
- Adaptors (for international students)
*Can I order some bedding pack from Find Digs?
Yes, we provide bedding packs for £20. Call our office if you need some.
*What happens if I arrive late, on bank holidays, on Saturdays or on Sundays?
Out of office hours incur a check-in/check-out cost of £25. This is levied on bank holidays, Saturdays, Sunday and after 5pm on weekdays.
*How does the cleaning service work?
In our Residences: A daily cleaning is provided in the common areas. Note that on departure your room needs to be as clean as the way you found it; if not £20 cleaning fee will be levied.
In Kitson: A weekly cleaning is provided in the common areas. Note that your room needs to be as clean as the way you found it, if not £20 cleaning fee will be levied.
*What is included in the kitchen?
- Individual cupboards
- Cutting board
- Frying pans
- Tin openers
*Is there a curfew?
*Can I invite some friends to stay?
Yes, overnight guests are allowed for maximum 3 nights at one time and need to be registered. To book your guests in, please sign the Forms at Reception.
*Can I smoke in my room?
No, there is a strict non smoking and anti drug policy in our buildings. Anyone caught smoking on site will be charged a £50 fine and anyone caught using illegal substances will be charged a £150 fine.
*When will I get my deposit back?
You will get your deposit back 4 weeks after your departure. Please note that in case of damage or late payment your deposit might be kept.
*What happens if I don’t pay?
If you are having troubles paying rent contact Find Digs ASAP. They can come up with an alternative payment plan, it is however solely the discretion of Find Digs to arrange this. If you are late in paying rent, we start charging you additional late fees, these will need to be cleared at the end of each term.
*Can I book a viewing?
If you wish to visit our accommodations before taking a decision, you just need to call our office or send an email at email@example.com and we will arrange together an appointment.