BOOKING AND PAYMENT QUESTIONS
“What should I do if I want to book?
- Please submit your application by completing the Booking Form via our website.
- Our accounts department will send you a booking invoice which includes a refundable deposit, an administration and contract fee and 1-week forward rent. Please settle the booking invoice at your earliest convenience to reserve your room.
- Once your booking fee has been received our accounts department will send you a confirmation, and your contract and payment schedule will follow shortly afterwards. We send all our contracts electronically through DocuSign.
- Please read your contract carefully. Your room is considered secured once your contract has been signed both by yourself and your financial guarantor.
- Your first rent is due by your tenancy start date, please make sure you make a payment in time to reach our accounts.
“What is the Booking Fee?”
The Booking Fee consists of the refundable deposit, the administration and contract fee and a week’s forward rent.
The deposit is taken in order to make the room unavailable to other students and is used to safeguard against any damage to the room during the tenancy. All the deposits are registered at ‘My Deposits’. The full deposit is returned to students at the end of their tenancy, provided they have paid their full rent and their room is in good condition.
The administration and contract fee is taken to pay for processing your application, preparing your contract, preparing and monitoring your payments to the Landlord, and to prepare your room inventory.
The forward rent will be deducted from the last rent instalment.
“Do I need a UK based guarantor?
Yes, but if you cannot find a UK based guarantor, you can either pay for your rent upfront and get a 3% discount (available for bookings of 39 weeks or more) or you can register with ‘Housing Hand’, for further information, please email: firstname.lastname@example.org.
“How do I pay my rent?”
Your rent will be due by the first day of your tenancy. If your payment is not received by then, you will not be allowed to enter the room. For international payments, please make the transfer at least 5 working days prior to the commencement of your tenancy.
In the event that you are paying your rent from your student loan, please send us proof of your loan timetable and we will adjust your payment schedule to those dates.
“What is included in the rent?”
All utilities (electricity, gas, water) and Internet are included in your rent.
BEFORE YOUR ARRIVAL
“What should I do if I need a taxi?”
If you need a taxi to pick you up at the airport, you can let us know and we will book it for you. Please contact email@example.com.
“What should I bring?”
- Bedding – Duvet, sheets and pillow (bedding packs can be rented for £20)
- Bath and Toiletries
- Dishes and Cutlery
- Induction hob compatible pots and pans
- Tea towels
- Adaptors (for international students)
“What happens if I arrive late, on bank holidays, on Saturdays or on Sundays?”
You are welcome to arrive during out of office hours. However, please let us know well in advance the approximate time of your arrival.
“How does the cleaning service work?”
A daily cleaning is provided in the common areas. Please note that on departure your room needs to be in the same condition as first day of your tenancy; if not, cleaning fees will be deducted from your deposit.
“What is included in the kitchen?”
- Individual cupboards
- Induction hobs
- Extractor fan
- Cutting board
“Is there a curfew?”
Yes, you will not be allowed to make any excessive noise from 11pm to 8am from Sunday to Thursday and 1am to 9am from Friday to Saturday.
“Is the accommodation secured?”
Yes, we have CCTV and 24/ 7 staff on site at all of our student residences.
“Can I invite some friends to stay?”
Yes, overnight guests are allowed for maximum 3 nights at one time and need to be registered. To book your guests in, please sign the Forms at Reception.
“Can I smoke in my room?”
No. There is a strict non-smoking and anti-drug policy in our buildings. Anyone caught smoking on site will be charged a £50 fine and anyone caught using illegal substances will be charged a £150 fine.
“When will I get my deposit back?”
Your deposit will be returned 4 weeks after your departure. Please make sure that you fill in a deposit return form prior to your departure, please request one from the on-site staff. Please note that in cases of damage or late payments your deposit might be reduced.
“What happens if I don’t pay?”
If you are not able to pay your rent on time, contact us immediately. We will try to arrange an alternative payment plan for you. If you fall into arrears, late fees may be applied, which will need to be settled by the end of each term.
“Can I view the residence before I make a decision?”
You are welcome to, please call our office or send an email at firstname.lastname@example.org and we will arrange the viewing for you. Please note that if the required room type is tenanted, we have to give the tenant at least 24 hours notice, before a viewing can take place.